Shipping Policy
At hkysupply.com, we strive to deliver your order quickly and securely. Please review the following information about our shipping process.
Processing Time
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Times
- We offer several shipping options at checkout. Delivery times may vary depending on the chosen service and destination.
- Standard delivery times typically range from 5–12 business days, while expedited services may be faster.
- Please note that delivery times are estimates and may be affected by factors such as carrier delays, customs clearance, or peak seasons.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
- From time to time, hkysupply.com may offer free shipping promotions, which will be clearly indicated on the website.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via your account dashboard or order confirmation page.
- Tracking information may take up to 24 hours to update after shipment.
Customs and Import Duties
- International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
- These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Delivery Issues
- If a package is lost or delayed, please contact us promptly so we can work with the carrier to resolve the issue.
- hkysupply.com is not responsible for delays caused by incorrect shipping information provided by the customer.
Undeliverable Packages
- If a package is returned due to an incorrect or incomplete address, or if it is unclaimed, the customer may be responsible for additional shipping costs to resend the package.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on hkysupply.com.