Return Policy

At hkysupply.com, your satisfaction is our top priority. We want every customer to feel confident when purchasing hockey equipment, apparel, and accessories from our store. If for any reason you are not completely satisfied with your order, we are here to help. Please read our return policy carefully before initiating a return.

1. Eligibility for Returns

  • Items may be returned within 14 days of receiving your order.
  • Returned items must be unused, unwashed, and in their original packaging with all tags attached.
  • Products showing signs of use, wear, or damage caused by the customer will not be eligible for a return.
  • Clearance, final sale, or customized items are non-returnable.

2. Return Process

  • To request a return, please contact our customer service team at hkysupply.com with your order number and reason for return.
  • Once your request is approved, you will receive detailed instructions on how to ship the item(s) back to us.
  • Customers are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item or defective product).

3. Refunds

  • Refunds will be issued once we receive and inspect the returned item.
  • Approved refunds will be credited to your original payment method within 5–10 business days.
  • Please note that shipping fees are non-refundable.

4. Exchanges

  • If you would like to exchange an item for a different size or model, please contact us first.
  • Exchanges are subject to product availability.
  • Customers are responsible for the shipping costs of the exchange unless the exchange is due to our mistake.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with photos of the issue.
  • We will arrange a replacement or provide a full refund at no additional cost to you.

6. Order Cancellations

  • Orders can only be canceled if they have not yet been processed or shipped.
  • Once the order has been dispatched, it cannot be canceled. You may initiate a return after delivery.

7. Contact Us
If you have any questions about our Return Policy, please contact us