Frequently Asked Questions (FAQ)

1. What products does hkysupply.com offer?
We specialize in high-quality hockey equipment, apparel, and accessories.

2. Are the products authentic?
Yes. We guarantee the same quality, performance, and reliability as you would expect from the original retailer.

3. Do you ship internationally?
Yes, we offer international shipping. Depending on your location, shipping costs and delivery times may vary. Please see our Shipping Policy for more details.

4. How long will it take for my order to arrive?
Delivery times depend on your location and the chosen shipping method. Typically, orders are processed within 1–3 business days, and shipping can take anywhere from 7–21 days depending on your country. You will receive a tracking number once your order has been dispatched.

5. How can I track my order?
Once your order has been shipped, we will send you an email with a tracking number. You can use this number to monitor your shipment status online.

6. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are processed safely to protect your personal information.

7. Can I return or exchange an item?
Yes. If you are not fully satisfied with your purchase, you may return or exchange the item within 14 days of delivery, provided it is unused, in original packaging, and in resellable condition. Please see our Return Policy for instructions.

8. Do you offer refunds?
Refunds are available for eligible returns once the item has been received and inspected. The refund will be issued to your original payment method. Please note that shipping fees are non-refundable.

9. How do I choose the right size for equipment and apparel?
We provide detailed size charts for skates, sticks, protective equipment, and clothing. If you are unsure, feel free to contact our customer support team for guidance.

10. Do you offer discounts or promotions?
Yes, we occasionally run seasonal promotions and offer discount codes. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

11. Can I cancel my order after it’s placed?
If your order has not yet been processed or shipped, you may request a cancellation. Once the order has been dispatched, it cannot be canceled, but you can initiate a return after delivery.

12. How can I contact customer service?
You can reach us by email at hkysupply.com. Our customer service team is available Monday–Friday, and we aim to respond within 24 hours.